Support
How can we help?
Hearthpage is small and support goes directly to the maker.
Contact support
Email alexsouthernapps@gmail.com. Include whether you are using the iPhone or web app, the app version, and what you expected to happen. Please do not send passwords, authentication tokens, or private passages unless they are essential to explain the issue.
Email Hearthpage supportSign-in and sync
Check that the iPhone and web app use the same email address and that the device is online. Fully close and reopen the app to retry pending sync. If you forgot a password, use password reset. Pending captures should remain on the device while offline; tell us before reinstalling if important captures have not synced.
Export or delete your data
On the web, open Settings → Your data for Markdown or JSON exports. In the iPhone app, open Account → Export data. Account deletion is available in Account/Settings on both platforms and permanently removes the live account and its user-scoped reading data. If you cannot sign in, email support from the address on the account.
AI permission
AI actions remain off until you allow selected text to be processed by Anthropic. Choose “Not now” to keep using all non-AI reading and note features. You can change the choice under Settings → AI features. See exactly what may be shared in the AI privacy section.
Report a crash or problem
Tell us the screen, the last action you took, whether it happens every time, your iPhone model or browser, and the approximate time. A screenshot is useful if it contains no private reading material. You can also use Send feedback in Hearthpage Settings while signed in.
Privacy and terms
Read the Privacy Policy and Terms of Use. Privacy, access and deletion requests can use the same support email.